Privacy Policy
Saki Chat Monitor · Saki Studio · Last updated 16 September 2026
Saki Chat Monitor is an internal tool used only by authorised Saki Studio staff to read and reply to customer messages sent to Saki Studio's Facebook Page, Instagram account and LINE Official Account in one place, and to view the studio's booking calendar. It handles private messages only — not Page posts or comments. It is not offered to the public.
1. Information we collect
- Staff sign-in (Google): email address and display name from the Google account used to sign in. We request only the basic openid, email and profile information. We do not access Gmail, Drive, contacts or any other Google data.
- Customer messages: messages, photos and files that customers send to Saki Studio on Facebook Messenger, Instagram Direct and LINE, plus the sender's public display name and profile picture, received through the official Meta and LINE APIs.
- Booking calendar: event titles and times from Saki Studio's own Google Calendar (read-only).
- Technical logs: basic request logs kept by our hosting provider for security and troubleshooting.
2. How we use it
- To let authorised staff sign in and to control who can access the tool.
- To let staff read customer enquiries and bookings in one place and reply to them. Replies are sent through Meta's official Messenger and Instagram messaging APIs and are recorded with the name of the staff member who sent them.
- To create short internal summaries of what a customer is asking for (for example the requested date, time and service), so staff can follow up quickly. Summaries are generated automatically from the message text and are visible only to authorised staff.
- To email an invitation when an administrator gives a staff member access.
We do not sell, rent or share this information with third parties, and we do not use it for advertising. Staff only send messages in reply to a customer's own enquiry; we never send promotional or unsolicited messages.
3. Service providers, storage and security
- Cloudflare — hosting, database and file storage (Workers, D1, KV, Workers AI).
- Anthropic (Claude API) — processes message text to produce the internal summaries described above. Anthropic does not use API data to train its models.
- Resend — sends staff invitation emails (staff email address only).
- Meta and LINE — deliver the customer messages; Google — staff sign-in and the studio calendar.
Data is transmitted over HTTPS. Access is limited to staff whose email an administrator has added. Sign-in sessions are signed and expire after 7 days.
4. Retention
Messages are kept for as long as needed for customer service and bookings, and administrators may configure automatic deletion after a set period. Staff accounts are removed when an administrator revokes access.
5. Your rights and data deletion
Under Thailand's Personal Data Protection Act (PDPA) you may request access to, correction of, or deletion of your personal data. To delete your data, send a message to the SAKI Studio Facebook Page or Instagram account, or email intarotpharot@gmail.com, with the name shown on your Facebook, Instagram or LINE profile. We will delete your conversations, profile name/picture and any summaries within 30 days and confirm by reply. Customers can also stop messaging the studio or block the account at any time in Facebook, Instagram or LINE.
6. Google user data
Saki Chat Monitor's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
7. Contact
Questions or requests: intarotpharot@gmail.com
สรุปภาษาไทย
ระบบนี้ใช้ภายใน Saki Studio เท่านั้น เก็บอีเมลและชื่อจากบัญชี Google ของพนักงานเพื่อเข้าสู่ระบบ และเก็บข้อความที่ลูกค้าส่งมาทาง Facebook, Instagram และ LINE ของสตูดิโอ เพื่อให้พนักงานดูได้ในที่เดียว ไม่มีการขายหรือเปิดเผยข้อมูลให้บุคคลภายนอก ระบบใช้ AI (Anthropic/Cloudflare) สรุปความต้องการของลูกค้าเพื่อใช้ภายใน ข้อมูลเก็บบน Cloudflare ผ่าน HTTPS ท่านสามารถขอเข้าถึง แก้ไข หรือลบข้อมูลตาม พ.ร.บ.คุ้มครองข้อมูลส่วนบุคคล ได้ที่ intarotpharot@gmail.com